Last month I received a gift of oranges and grapefruit from family living in Florida for the season. What a treat! Perfectly ripe, not local I know, but so much better than the citrus we've been getting up here from California and elsewhere that I happily gobbled them up, gave some away to friends and shared with my citrus-lacking doormen.
When that treat ran out I bought another ten pound pack for myself. Unfortunately over half of the box was dried out and inedible. Woolbright Framers Market makes a point of letting you now that they "guarantee the quality of our fruit 100%." So I sent an email, letting them know the issue and they replied immediately.
"We are sending out a replacement to arrive next week.
Sorry for the trouble.
Woolbright Farmers Market"
Gotta love a company that not only stands behind their product, especially a completely natural and unpredicable one as oranges but replies quickly to a complaint. They replaced the entire order with a box of Honeybells.
Delicious! Thank you Woolbright Farmers Markert!